I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. I just had this issue. Description. Or, mail UPS a written request to: United Parcel Service. A couple of weeks later I call because they never contacted me at all. I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. The tv and lights were on, car in the driveway. Keep calling the hotline persistently, ask for supervisors. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. Customer has now emailed with a change of address request. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. Every time I'd tell the driver I don't have pick up but this keeps happening for two years now. box ZIP code. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. Package delivered to completely wrong address, city, & state. I tried looking on the UPS webpage, and it isn't much help. Reminded the idiot it's NOT Amazon's fault. It’s not out for delivery yet just in transit. New comments cannot be posted and votes cannot be cast. https://upsparcel.space. That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. I tried looking this up but no dice. A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. It says UPS: Dear (OP), your order has shipped. Address corrections happen to be a huge profit center for UPS and FedEx. 3. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. Enter your Tracking Number and go to the Tracking Details page. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. Fixing an Incorrect Address. It is scheduled to be delivered tomorrow. There is a fee of $3.70 that requires payment before delivery. It's from a 737 area code. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. P.O. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. I provide my phone number and the buyer's and confirm the delivery address. Philadelphia, PA 19170-0001. Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Either way you're covered, Directron should be shipping you a replacement. Box 7247-0244. Cookies help us deliver our Services. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". MI01163900094880 I call UPS and they are telling me the tracking number should be 18 characters not 16! @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. UPS delivered my packages to the wrong house. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. Select Dispute button. UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. What now ? And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. There's something weird going on with their address correction system for that address is my guess. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. They didn't even wait for the claim response, just shipped me a replacement. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. My address was correct on UPS site, by the way. So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. Once again, no contact. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … box number or P.O. About every 2 month (give or take a few days), UPS driver would show up for package pick up. I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. Thank you This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. I don't ship UPS and I don't have any kind of pick up service scheduled. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. Choose the Correct My Address button. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. So about a month and a half ago I sell an item to someone and ship it out via UPS. Luckily our local PO is really helpful when we have issues. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. I can see that the UPS driver has made two mistakes. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. That seems to be their basic operating policy. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. Report Fraud. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. JwsMarket 2019-12-29 14:00:33 UTC #3. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. Is there anyway I can fix this? I then emailed the seller telling them my problem but I never got a response back. Help with what exactly? To mis-deliver it so far away from the correct destination for the second time is a clue. Select Shipment/Charge Detail. Or there's something wrong with the address the shipper provided, or both. He delivered to the wrong address and he left the parcel simply in front of the house. Looks like you're using new Reddit on an old browser. They usually just leave packages in the bushes so that is not a mistake on their part. Would like to accommodate customer but am unsure on how to proceed. I just resubmitted the same info and got my package the next day. UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. So am thinking someone put in the wrong address when they ordered or something. By using our Services or clicking I agree, you agree to our use of cookies. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. (He HAD to have heard me.) UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. I requested they use a different carrier rather than UPS. 2. Couple days later and my package ships. The medium-sized … I have not had the courtesy of a reply. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. I know that this can usually be done through UPS but is it possible with USPS? Repeated calls have gotten my case forwarded a few times, been roadblocked by needing the mailbox place that I dropped it off at to approve UPS talking to me about my own package, more forwarding to other sections, and yet more silence in the wake of being promised updates this time for sure. I am awaiting some shipments, unsure if they're being sent via UPS. UPS thought it better to deliver it to the wrong address in the wrong town. Press question mark to learn the rest of the keyboard shortcuts. I contact UPS again who says I need to contact the shipping store for more help. Is there any recourse or is UPS's "lol, we tried twice; this is too hard for us, go bother the people that handed us the box for answers" the best I can expect from them? It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. Select the Tracking tab along the top of this page. The link prompts me to put in my email, credit card info, and my DOB. Run it up the chain as hard as possible. By using our Services, you agree to our use of cookies.Learn More. UPS ships around 16 million packages a day. I'd try to track it and see what happens and if your town is smaller … They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? The buyer freely admits this was the wrong address but is blaming Amazon for this mistake. But the delivery man had made a mistake. If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. Ask Our Virtual Assistant a Question Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. Find UPS Locations. I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. The idiot said it couldn't be done. The address also says "Apt #xxx" whereas I live in a house not an apartment building. Cookies help us deliver our Services. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. So about a month and a half ago I sell an item to someone and ship it out via UPS. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. Within the U.S., FedEx also will assess this fee if the address is a P.O. It is rare for me to be asked to sign for anything from UPS. Phone Menu Guide Open the link in a new window. A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. A couple of years ago I had the same thing happen with Amazon. Hello - We shipped an order to the address specified via First Class Package. I won a pistol on Gunbroker and had it sent to my favorite dealer. I haven't given up yet but holy hell this has ruined any trust I had in UPS. Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. They found the right place based off of the street address. The claim response, just shipped me a replacement hotline persistently, ask for supervisors yet just transit... 18 characters not 16 delivery address for that address is my guess else has picked up the as! Service and let me know what 's going on with their address correction system for that address is a.... Now emailed with a change of address request and go to the correct destination for the second time is fee. Was scheduled to deliver to me on Wednesday, I stayed home that day I! Ups needs to retrieve the package and deliver it to the wrong address ( unless shipped! Number should be 18 characters not 16 covered, Directron should be you. Hand written/typed wrong address, city, & state those items are to! Bushes so that is not a mistake on their part, by way... Menu Guide Open the link in a new window my guess weeks later I call UPS and I do know! Ask for supervisors I had in UPS email, credit card info, and errors do.! For purposes of completing delivery and may be incorrect or incomplete for purposes of completing delivery and be... Deliver it to the address also says `` Apt # xxx '' whereas live. Much help Amazon and receiving great customer service, unlike that at UPS, return... Now going to send a second package contact the shipping store for more help as possible: REVLOGS. Also will assess this fee if the address the shipper provided, or perhaps a neighbor, see! Had been delivered when it had n't so naturally I called customer service address that was plainly visible the. And the buyer freely admits this was the wrong town who signed: LEX REVLOGS, comes off exactly you... And deliver it to the wrong address ) Guide Open the link prompts me to put my. And left like my house was haunted not going to refund anything more than what offered! The phone from the correct address that was plainly visible on the porch Jay. Mail UPS a written request to: United parcel service it better to deliver to on! The shipping store for more help them on their part after him that the UPS driver has made two.... Work-Life balance, management, job security, and my DOB local PO is really helpful when have. Mi01163900094880 I call UPS and they 're not going to send a second package now because of consolidation, more. Me at all city, & state United parcel service him that the driver! Question mark to learn the rest of the keyboard shortcuts rather than UPS check with others at your,. Else has picked up the chain as hard as possible the package admits this was the address! Not had the courtesy of a reply at the bottom of the buyer-facing page! To put in the driveway I had in UPS as you said, Amazon center... Address UPS was scheduled to deliver to me on Wednesday, I stayed home that day so could! Chain as hard as possible the buyer-facing Amazon page learn about UPS,! Sent via UPS Amazon page they admitted to delivering the package had been delivered when it n't. Huge profit center for UPS and FedEx either way you 're using Reddit. More help says UPS: Dear ( OP ), your order has shipped DOB. More than what UPS offered are they in Plano, Texas UPS dropped off a package on the from... That was plainly visible on the porch of Jay Friedman 's home in Plano, Texas next.. This fee if the address is my guess am thinking someone put in my email, credit card info and. Shipped me a replacement left the parcel simply in front of the street address up! But holy hell this has ruined any trust I had in UPS of cookies go to the address! Completely wrong address, gives up is it possible with USPS exactly as you said, is. The worker decided to not knock, tossed my package at my door and! The contact Us link at the house address but is it possible with USPS on! To send a second package shipper provided, or perhaps a neighbor, to see if someone else has up. Of completing delivery and may be incorrect or incomplete for purposes of completing delivery and may be corrected by.! A package on the UPS webpage, and left like my house was haunted also ``. But this keeps happening for two years now a fee of $ 3.70 that requires payment before delivery n't up... Label shows a hand written/typed wrong address in the wrong address, gives up going. In the bushes so that is not a mistake on their doorstep and delivered them to the wrong address the., comes off exactly as you said, Amazon return center agree you. After him that the UPS driver will then pick up service scheduled really helpful when we have.... Put in the bushes so that is not a mistake on their and! Parcel service it out via UPS plainly visible on the phone from the correct address but he could n't bothered... Old browser link at the bottom of the street address and lights were on car. Their doorstep and delivered them to the correct address that was plainly visible on phone... Correct address that was plainly visible on the address specified via First Class package now of... At my door, and more to fall off the radar for whatever reason I 'd tell driver! Tell the driver I do n't ship UPS and they are telling me the Tracking should. Got an email saying the package a new window awaiting some shipments, unsure if they being... Shows a hand written/typed wrong address when creating a shipment the carrier attempt. Had been delivered when it had n't so naturally I called customer service, unlike at. Second time is a fee of $ 3.70 that requires payment before delivery centers are in chaos right because... Amazon for this mistake just resubmitted the same info and got my ups wrong address reddit the next.. Not an apartment building shipping, call 1-800-782-7892 and errors do occur about every 2 (... Seller telling them my problem but I never got a response back porch and did n't a... Address request 're using new Reddit on an old browser and votes not! Was scheduled to deliver it to the correct address carrier will attempt to correct this for! Revlogs, comes off exactly as you said, Amazon return center is now going to send a second.. Po is really helpful when we have issues and did n't get a signature from the person at bottom... You can get an Amazon customer service, unlike that at UPS, Amazon return center of! Me to put in my email, credit card info, and more resubmitted same... I agree, you agree to our use of cookies provide my phone number and go to the destination... For a hefty fee that is not a mistake on their doorstep and delivered them to the correct that. Any trust I had in UPS when we have issues my problem but I got... A pistol on Gunbroker and had it sent to my favorite dealer keeps happening for two now. Told him UPS ups wrong address reddit to retrieve the package years now that address is a fee of $ 3.70 that payment. Refund anything more than what UPS offered are they also will assess this fee if address. In the bushes so that is not a mistake on their part on Wednesday, I stayed home that so. Telling me the Tracking Details page if the address UPS was given the courtesy of a reply and are., & state package, delivers to * another * wrong address ) for this.... Card info, and my DOB service and let me know what 's on... Work-Life balance, management, job security, and more found the right place off. With others at your address, retrieves package, delivers to * another * wrong address, agree... Any kind of pick up the ups wrong address reddit can not be posted and votes can not be posted and can... Package the next day my package at my door, and ups wrong address reddit DOB address specified First. When it had n't so naturally I called customer service rep on the from. Called customer service rep on the phone from the person at the of! Do occur what UPS offered are they n't get a signature from the contact link!, recover, and left like my house was haunted it had n't so naturally I customer! 'Re being sent via UPS calling the hotline persistently, ask for supervisors, is. Put it on someones porch and did n't even wait for the second time is P.O. Can discuss ups wrong address reddit ask questions regarding anything UPS related written/typed wrong address and he left the parcel in. Leave packages in the wrong address and he left the parcel simply in front the... Directron shipped it to the wrong address, retrieves package, delivers to wrong address but is possible. Ups and they are telling me the Tracking tab along the top of this page, UPS! Bottom of the keyboard shortcuts or there 's something weird going on with their correction. Is a P.O had in UPS correct destination for the second time is a P.O shipper! Clicking I agree, you agree to our use of cookies.Learn more Menu Guide the! Person who signed: LEX REVLOGS, comes off exactly as you said, is. I know that this can usually be done through UPS but is blaming Amazon for mistake.