It’s deceptive to tout a +90% on time rate when that is not occurring. Your package is most likely in a Parcel Locker box in a cluster mailbox. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Compounding the problem, according to another reader: eBay is hiding domestic shipping options he offers to shoppers - including FedEx shipping options. I called both my local usps office and the 800 line. I was home all day and no package was delivered. I sent gifts (not for etsy) to parents, and a similar thing happened - mistakenly sent to wrong city, now "in transit" with no updates. I really do wonder if my inquiring made things get moving? TIA ETA: My postman never comes that early, and I did get a soft package in my mailbox today, … A reader explained what he is seeing on his eBay shipping page: "AFTER we've all setup USPS selections/rates (as recommended/pushed by eBay), after the sale is made, and we go to buy the shipping label. Sounds like your methods don't take a lot of time which is good. We recommend you wait another 2 business days as normally, your package will still arrive. USPS says it was delivered, but its been a day and i have not recevied the package. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. The next day it was scanned and arrived at the Denver Sort Facility. I have two packages that haven't arrived ever. One more leg to journey to her house. This time, I'm on the customer end of things. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Go to Tracking. ". They both departed the Philadelphia sort facility and that was the last they were heard from. The USPS has received the notification that this has been done. then i opened a paypal claim for item not received -then guess what THEY PUT A TRACKINGNUMBER AND IT SAYS IT WAS DELIVERED LAST WEEK!!!! var m3_r = Math.floor(Math.random()*99999999999); The seller refused to call FedEx and inquire about the lost package and eBay sided with him because he has a tracking number and a proof of delivery document completely ignoring that I had a case ID number with FedEx with them stating they misdelivered the package. They have NO control over what happens after the package is legally delivered. I have searched the site and found out sometimes the package may show up in the mailbox few days later. I went out to check the mailbox and every spot that someone would leave a package at my house, and there was nothing. I live in a large apartment complex thas has parcel lockers. I would love to compile a list of actions that can be taken that could help get packages located and moving...especially during the crazy busy holiday seasons when customers get anxious! if (document.referrer) document.write ("&referer=" + escape(document.referrer)); They only called you back because there was an update. It's happened to me as a seller too after a customer emails wanting to know why their package hasn't arrived, and then miraculously it finally does! They are really dropping the ball lately. I bought something on ebay, then i tracked through usps. Many apartment complexes use cluster mailboxes (as do developed areas of similarly styled homes) that are made up of many regular mail receptacles. The tracking service will show the updated status of your mail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes, that's seriously what they said. No tracking updates whatsoever. eBay international standard delivery supports shipments to over 210 countries, offers better tracking visibility and includes late delivery protections for standards, service metrics, and feedback. Advice, College Life. eBay had advised sellers on August 11th that it would be automatically extending estimated delivery dates "as necessary" in order to set buyers' expectations, and advised sellers not to extend their handling times: "We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. Oh joy of all joys!!!! No package at front door either. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. Yup, i've had good luck with the online form, too - including with a package that was marked "Delivered" but hadn't been, and despite the post office's adamant claims that one of my neighbors had taken it, the item mysteriously appeared, sans all packaging, beside my mailbox as the mail truck disappeared with unseemly haste in a cloud of dust... Any idea if you can do this for an international package? Shows item was out for delivery but then later that day marked now as “awaiting delivery scan”. When I check the tracking it says something like attempted delivery but no one home. I had the same experience. The seller included a screenshot of the message displayed on his shipping-label page: A seller on an industry board also wrote about the problem, saying he saw a "warning" at the top of the page when buying USPS shipping labels and asking him to please find another way of shipment. Wish I had those :) Maybe it's the act of just "doing something" gets that stinkin' package moving. In plain English this means “This order hasn’t been shipped to the customer yet”. [CDATA[ You ordered the item, the company has picked the order and made a sending label and put it on the box. The eBay updates showed the package as being "delivered" the day the seller dropped it at the PO, but the USPS tracking showed it as being "accepted", as it should have. Still, it is messaging to customers that parcels sent by Dec. 18 could be delivered by Christmas, even though Philly-area businesses have reported packages sent as early as Nov. 27 remain undelivered, with no tracking updates of their status or location. You may file a claim for: Insured mail or Priority Mail (15 to 60 Days); Cash on delivery items (15 to 60 Days) Priority Mail Express items (7 to 60 Days) Registered Mail with postal insurance packages, etc. If you ship to international buyers directly (not using eBay’s Global Shipping Program), you can select the eBay international standard delivery option as an economical choice to deliver your product. The first time the package arrived over a month late. However, the tracking number shows delivery of an incorrect zip code. '&charset='+document.characterSet : '')); Now it says it is still in the usps facility with the same scan. Ugh. document.write ("'><\/scr"+"ipt>"); The only thing that happens when you call these places is they run the same tracking number that you did. document.write ("?zoneid=4"); For international shipments, if tracking on the item shows movement within the past 10 calendar days and the parcel is in the destination country, eBay will keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. then Go to the purchase page and find the order. Is this normal? Please fix this . And then you will have to transfer the tracking info back to eBay. Furthermore, one seller took offense to eBay’s response because the company is trying to take the easy route and tell sellers they should file for an insurance claim, ignoring the real issue is with USPS delays. I just received an email update from usps that my 1 package that had been stalled in NY has arrived in Texas finally!!! Deb, that's a great suggestion! This means that your order is waiting to be shipped to your customer. When a customer contacts me about tracking issues, I always advise them to copy and paste the number to the usps web site to get a more accurate update. Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. Hi guys and gals, So this is not the first time it’s happened to me but i had an order where the tracking information on a USPS Priority mail package said “In Transit, Delayed” and was 2-3 weeks late. document.write ("&loc=" + escape(window.location)); Had there not been an update, they would not of been able to tell you anything. It was over a week late. No, it just got delivered, because that is what happens to packages, even if they get delayed. USPS said it has hired holiday staffers, expanded delivery and retail hours, leased more vehicles, and expanded technology to enhance package tracking. If you are in the guaranteed delivery program, I believe the buyer can ask for a $5 credit from ebay. Must be all those vibes I have been sending out. Informed Delivery ® Users Informed Delivery provides a digital preview of your incoming mail. When the Help Page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package … We recommend that you don't extend your handling time. eBay is steering sellers away from shipping via USPS, according to reports from several sellers. Is this a new thing? I believe that this is done to show clients who pay for guaranteed service, which is wrong. Usps tracking is unreliable.USPS does not scan all packages upon acceptance and even when they do, tracking doesn’t always appear. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Now I am going to send a claim of package lost to usps. Last time my post office called the driver to make sure it was being delivered. document.write ("?zoneid=2"); I had a Priority package going to a town about an hour drive from my house. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. If the USPS tracking system shows that your package has been delivered but you haven’t actually received it, you can file a help request form here. What to Do If You Receive a Late Package . But in the end, as usual the seller, in ebay's eyes, is responsible for getting the package delivered, no matter what is going on with the carrier. This package is en route to Florida and shows as In-Transit in the system. They only called you back because there was an update. if (!document.MAX_used) document.MAX_used = ','; I even describe the type and size of package. var m3_u = (location.protocol=='https:'? usps package not delivered but says it was delivered? One mailed early December, one early January. WHAT!! Item was only 70$ but … :(. The carrier has not yet come to pick it up. I've always had USPS deliver mail to me and when the boxes are too-large, they leave it in the front-yard. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. No, it just got delivered, because that is what happens to packages, even if they get delayed. [CDATA[ '&charset='+document.charset : (document.characterSet ? I had one that slipped down next to the seat in the USPS truck. But it actually was delivered that very afternoon. @fadule8 what happened with your package? She immediately wrote back: Yes you as the sender need to file the postal claim (which is why you have insurance on a package) When will you be resending my items? I must say that this is very frustrating, not knowing if or when a package will ever show up. I don't know, but it's worth a try. I've been sitting at home working and waiting on a package several times when USPS pulls up and then just drives away. USPS online says the package was delivered when it actually never was! The tracking says it is delivered, but the receiver claimed that she never receive anything. The address is also a neighboring state so not too far. If the package eventually shows up, it is highly unlikely that they will pay you back. Sometimes, a package will be marked as delivered by the USPS prematurely. Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. eBay and Etsy have sounded the alarm on USPS package delays, but shipping company Shippo has actually published hard data that shows which services are impacted and by how much. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. About 1.5 hours after receiving the "delivered" email, went to mailbox and package wasn't there (but lots of other mail was). Sellers are also discussing the longer delivery estimates eBay is showing to shoppers - and they are divided about the wisdom of this move and the potential impact to their sales and potential customer claims. USPS tracking shows delivered in/at mailbox. Thank you! If the package is still nowhere to be found, it’s possible that it was erroneously marked as delivered by USPS. He scanned my address instead of the seller one. document.write ('&cb=' + m3_r); Further, the tracking was showing 'out for delivery' until ~3pm local. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. Actually, I just checked an ebay package that was mailed on 2/24. When I checked from my office on Friday, it says "Delivered on Friday, Feb 1" in my city and zip-code. My post office can't open an inquiry until 30 days has past. Filling out a lost/stolen package claim also works like magic. If you receive a late package from the USPS, be sure to report it, advise the former postal service workers. I signed up for text alerts and logged a case. Bottom Line: Once the package is delivered and there is a confirmation, the seller is innocent. USPS Delivery Confirmation does not specify what address the package was delivered to. I have 1 sitting in NY stalled out for 2 weeks supposed to be heading to Texas. How eBay Sellers Can Use USPS Tracking to Commit F: by: a_c_green : Wed May 6 14:18:38 2015: @ebay refugee camp: > You cannot run that scam on ebay, ebay will check the > address to see if it was shipped to the correct address. Hello, I asked an eBay seller for permission to return item before it was delivered to me. It's a vintage item bought from ebay. "On the eBay Print Label screen it says "USPS is experiencing significant delays across their delivery network. document.write ("<\/scr"+"ipt>"); They lost my $1600 PC!!! the seller is scamming you and shipped a random item to another address in your zip code. if (document.mmm_fo) document.write ("&mmm_fo=1"); Multiple packages that delivered later than 8 p.m. on the promised delivery day could land USPS in hot water with the e-commerce giant. They say the carrier may have scanned a pick up confirmation bar code but not the package bar code. I just saw that another package was supposed to be delivered to my home on "Saturday, July 4." To know this, just visit the main site of USPS and start tracking your package. If you are dealing with a USPS since delivered in mailbox but no package was actually delivered situation that you did purchase insurance on, you’ll want to file a claim just as soon possible. Just won't call the USPS 800#. When the Help Page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package … For me, it's contacting the seller (no emailing or calling of the USPS needs to be done, just the act of emailing the seller)...seems like that shakes it loose in the cosmos. Please consider using other carrier options that may provide a better buyer experience. First you want to go to the USPS.com/help/claims.htm address which will bring you to the official File a Claim section of the USPS website. If you are in the guaranteed delivery program, I believe the buyer can ask for a $5 credit from ebay. If tracking shows delivered, but there was no signature confirmation required the seller may still lose the A-Z Claim even if shipping was purchased through Amazon. Sadly, this does not happen with other delivery services. So if i file a claim with ebay i lose the case because seller has proof of delivery,right? Actually, I just checked an ebay package that was mailed on 2/24. '&charset='+document.charset : (document.characterSet ? My package moved within a day of filling it out but the interesting thing is I got an email explanation for delay from my local USPS Supervisor. //]]>-->. He opened a case with eBay. Has been happening regularly over past 2 weeks...no tracking, lost, hung up, delivering 10 days plus for Priority. ", "Yet on 2000+ of my listings where I carefully created Business Policies with FedEx shipping options, eBay is HIDING them and there's no workaround.". Both women have filed claims for packages not received by their customers on the promised delivery date. USPS gives its customers a tracking number, and with the same tracking number, they can get to know about the status of their package anytime. My package was picked up last Thursday, 12/8, but it was never scanned. The messaging comes after the seller has made a sale when the shipping cost is already locked in. But in the end, as usual the seller, in ebay's eyes, is responsible for getting the package delivered, no matter what is going on with the carrier. What should I do? i am so upset, i was home that day it was delivered, no doorbell no … They have also suggested that you file a claim on your end as well. I have personally dropped packages off on Friday evenings and there has been NO acceptance scan period and NO scans showing on the tracking history until the package reached the buyers city. Shows that yesterday all the 3 were delivered into the parcel locker a Priority going... That was mailed on 2/24 you to the customer yet ” to show clients who pay guaranteed... 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